Refund Policy

Last Updated: September 9, 2025

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which you can request a cancellation or refund for a product or service purchased through the 16TB.CLUB Platform ("Platform"). This policy is an integral part of our Terms of Use. By placing an order on our Platform, you agree to the terms set forth in this policy.

We encourage all users to read this policy carefully to understand the rules and procedures for cancellations and refunds.

2. Cancellation Policy

2.1. Cancellation Window: A request for cancellation will only be considered if it is made within seven (7) calendar days of placing the order.

2.2. Conditions and Exceptions: A cancellation request may not be approved under the following circumstances:

• The order has already been communicated to the seller, merchant, or vendor.

• The vendor or merchant has initiated the shipping or fulfillment process for the order.

Once an order has entered the processing or shipping stage, it is no longer eligible for cancellation.

2.3. How to Request a Cancellation: To request a cancellation, please contact our customer support team through the contact methods provided on the Platform, ensuring you provide your order number and the reason for the request.

3. Refund Policy

3.1. Refund Approval: Refunds are processed only for orders that have been successfully cancelled in accordance with the terms stated above or for other cases deemed appropriate by 16TB DataCore Technologies (e.g., product defects, non-delivery), subject to verification.

3.2. Refund Processing Time: In the event that a refund is approved by us, the amount will be credited back to the original payment method used at the time of purchase.

3.3. Crediting Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your account. The actual time may vary depending on the policies of your bank or payment gateway.

4. Contact Us

If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team. All communications related to cancellations and refunds should be directed to the contact information available on our Platform.